Latest News

AccuRx Decommissioning

Many of you will be aware that we have been piloting the use of a new digital system called Patchs to manage our online requests such as submitting a medical or admin request. We have continued to use our existing system called Accurx for our SMS messaging, questionnaires and appointment booking links which you may have received from us during the trial.

Our aim has been to open an additional means of contacting the practice to provide more flexibility to our patients who may not be able to call us or attend the surgery.

The detailed level of information that Patchs provides to our team of clinicians helps to ensure that everyone is seen by the right person in a timely manner. It also preserves on-the-day capacity for those who really need it and helps us to signpost you to additional external services that may be more appropriate for your needs.

We are now in the position where we need to move to a single system for digital communications. Therefore on 02/07/24, we will be decommissioning Accurx at GPS Healthcare and moving solely to Patchs.

What will this mean to you?

Patchs offers very similar functionality to Accurx in terms of sending SMS messages, questionnaires and appointment booking links. They will still be sent to you via text message or email (depending on your chosen contact preferences), and you will still have the option to click a link to reply to us, complete a questionnaire or select an appointment from a drop-down list. However, the format of the message may look slightly different.

We want to make you aware of this change as sometimes it can be difficult to trust an unfamiliar text message, especially ones containing links to click.

Please see the image below to see an example of how a text message from us will look like.

After you click the link, you will be asked to consent to using Patchs and confirm your date of birth as an additional security check, then you can read or respond to the message (where required).

Below is an example image of what it will look like when you receive a message from us via email through Patchs:


As with the text message, you will be asked to consent to using Patchs and enter your date of birth then you can read or respond to the message (where required).

We are driving this change in our digital systems not to alienate anyone or avoid speaking to you over the telephone but to try to keep up with the increasing demand we are facing for our services. We want to make ourselves as accessible as possible for as many people as possible, providing more flexibility to fit in with their lifestyles. By directing those who can, to use online services, those of us who cannot reach us more easily by telephone.

If you have queries or concerns about how you receive our messages or would like to know more about how to access our digital services, please visit our website or contact a member of the GPS Team.

Further to this message, we will also be sending out test communications via Patchs in the coming weeks so that you know what to expect in the future.

We would also like to take the opportunity to thank you for your patience and perseverance through this time of digital change. We do understand for some, it is not easy to transition into digital services. We would like to encourage those of you who have not already accessed our services via Patchs or the NHS App to please do so, as it will benefit you through having increased access to NHS services going forward.

Published on 17th Jun 2024

Measles outbreak

Measles outbreak

As you may have seen from the news and social media there are a rising number of measles cases in the UK, including Birmingham and the Solihull area.

Measles is very contagious and can cause serious illness and complications. Vulnerable groups include unvaccinated individuals, pregnant women, immunocompromised patients and the chronically ill. These groups are more at risk of developing severe complications.

Measles is a preventable illness and all children should receive 2 doses of the MMR vaccine (Measles, Mumps and Rubella) at age one year and at around three and a half years old. Adults can also receive the MMR vaccine if they have not had the illness as a child (this will ensure natural immunity) or have not had 2 measles containing vaccines if they are concerned about their risks.

If your child has had 2 doses of MMR then it is very unlikely that they will catch measles.

Please see the NHS Website: Measles - NHS ( for further information.
If you think your child may have measles or has been in close contact with someone who has suspected or confirmed measles DO NOT attend the surgery.

Please telephone for advice. You may need to isolate for up to 14 days if you or your child is unvaccinated.

Please book an appointment with one of our nurses if your child is unvaccinated or has not had 2 doses and you would now like them to have the MMR. 

If you are unsure if you or your child has had 2 doses of measles containing vaccines, please check children’s red vaccination book or email your queries to the surgery.

Please do not telephone the surgery for vaccination queries as this can block the telephone lines.

Published on 24th Jan 2024


We have recently started trialing a new online consultation system called Patchs, this is available via our website appointment booking page.

You can request an appointment or make an admin request, such as asking for a Dr's letter.  These requests will either be reviewed by a clinicial or the most appropriate member of the team within 48 hours of being received.

Whilst testing the product there will only be a limited number of requests available, which we will increase during the trial.  Please leave feedback on how you find the system so we can improve your experience.

Avoid the 8am phone queue by booking online!

Published on 18th Jan 2024


Update to our Call Options

Published on 15th Jan 2024

PPG Meeting is for PPG Members only and not for all patients

We have been made aware that there is a social media group where patient's believe there is a PPG meeting on 18th September and that they can attend in person, unfortunately this is not the case. There is no meeting on the 18th of September.

PPG meeting is between PPG members and GPS Healthcare staff and members of the public cannot attend unless they are a member.

If you would like to become a member of the PPG please follow the links on the website to join.

Click here for more info on joining PPG

Published on 24th Aug 2023

Scheduled IT system works

We have had no issues with our IT systems and all systems are working as normal, thank you for your continued support.
We have been notified that some essential works are required to our IT systems which are scheduled to take place overnight (7th August 2023). The plan is that all work will be complete by 7am tomorrow morning (8th August 2023), however, in the event that the works are not complete you may experience longer delays when trying to contact the surgery. In these circumstances GP appointments will be for emergencies only.
All pre-booked appointments with our clinicians will take place as planned.
We are confident that all systems will be working as normal, and this is a precautionary measure only.

Published on 8th Aug 2023

Park Surgery Update

We are now able to offer patients who are registered at Park surgery and are finding it difficult to attend our other sites a limited service at Park surgery.

Please note - this will be by appointment only due to limited capacity at site and for safety reasons we will not be able to accept walk in patients or queries at the site at this time.

Your ongoing co-operation is gratefully appreciated whilst we continue to work through the issue following the incident at the site, all other patients will continue to be offered full other services at our other GPS sites. This limited service will resumne on 29th August.


IMPORTANT UPDATE - Site closed due to upcoming building works:

Park Surgery will close for patient access from 14th -25th August due to building works. Patients will be seen at other sites during this time. 

Published on 7th Aug 2023

Living With Diabetes Day

NHS Birmingham and Solihull and Diabetes UK will be holding a Living with Diabetes Day. This is a one day event devoted to promoting a healthy and fulfilled lifestyle to people living with diabetes, their family and carers.

Living With Diabetes Day.pdf

Published on 17th Jul 2023


We recently posted about a new triage and on the day appointment system which we were trialing. The trial was a great success and therefore from Monday 10th July we will be implementing this system on a permanent basis.
This means after all initial appointments have been booked, you will go through a triage process with one of our experienced clinicians to ascertain the next steps in respect of your care. This new system will help us to maximize appointments for patients that need help on the day ensuring that you receive the right care from the right person at the right time. Do not worry if you do not want to be seen on that day, our experienced clinicians will triage your request and book the most appropriate appointment within the next 2 weeks.
We will keep this new process under constant review and we welcome any feedback you may have – please contact us on:

Published on 6th Jul 2023

New Appointment System

On Tuesday 4 July we will be trialling a new appointment system which provides a greater emphasis of on the day appointments and clinical triage. 

Nothing changes in respect of how you contact the surgery to make an appointment.  After all initial appointments have been booked, you will go through a triage process with one of our experienced clinicians to ascertain the next steps in respect of your care.  We hope that the trial will maximise the number of appointments we can offer and patients we can support, ensuring that you receive the right care from the right person at the right time. Once our triage system is at capacity you will be signposted by the reception team to the most appropriate service.

We will quickly evaluate the trial to understand what worked well and what we may need to change, with a view to implementing on a more permanent basis in early July.  We will provide further updates after the trial is complete.

We welcome any feedback you may have – please contact us on:

Published on 29th Jun 2023


Village Surgery Update

There are changes to be aware of for our Village patients regarding the surgery.

Please see below document for information about this change.

Village Surgery Update.pdf

We will be available at Cheswick Village Hall on Tuesday 11th April 19:00 to answer questions for patients that usually visit Village Surgery.

Published on 29th Mar 2023

HRT News

Are you prescribed hormone replacement therapy (HRT)? You could save with an HRT Prepayment Certificate if you pay more than 2 HRT prescription charges within 12 months.
More information on this will be provided on Monday 3rd April. Please keep an eye on our social media pages and website.

Published on 29th Mar 2023



If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use SytmOnline, you can continue to use it. You can use the NHS App as well.

For more information go to

Published on 24th Oct 2022

Face Covering

Face Masks Are Still Encouraged Within The Practice

Infection prevention control (IPC) guidelines for the NHS and care settings have remained in place when it comes to face coverings. 
Although this may be personal choice in other scenarios, you will still be required to wear one during your visit to our surgeries.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
This is to keep patients and staff safe so we can continue to provide a service of care and keep our staff numbers up to capacity, ensuring reception staff are able to work safely and clinicians are still able to run their clinics. In recent weeks, we've had significant numbers of staff, both clinical and admin need to take time away from the surgeries due to being COVID positive. 
Unless you have proof of exemption you will be asked to wear a face covering. If you have exemption, please bring this with you. We'd like to make you aware that if you refuse to wear a mask, depending on why you are seeing the clinician, they may well defer the appointment or offer to see you in an outside area (more ventilation).
The obvious scenario we want to avoid is needing to cancel the appointment due to a patient refusing to wear a mask. Please check the government website for more information. We're really grateful for everyone's help in keeping all of us at GPS safe so we can keep our community safe too.

Published on 20th Jul 2022

Covid Recovery

Covid Recovery Support

Still struggling with the effects of Covid? Please see leaflet for some useful resources to help with your recovery.

Covid Recovery Information

Published on 7th Apr 2022

Cervical Screening

Book for your Cervical Smear!

We are open and taking appointments for Cervical Smears!
You can book in to have your test done by calling the reception team, please do call especially if you have recieved youre reminfer letter. 
At your cervical screening (smear test) appointment, a nurse takes a sample of cells from your cervix using a small, soft brush. The test only takes a few minutes.
We won't care if you haven't shaved your legs or you have your old pants on... Our only concern is your health!
If you feel worried about going for cervical screening, you are not alone. It may help to know as much as possible about what going for cervical screening is like. You could ask someone you trust about their experience, speak with our nurses, or call this free Helpline from Jo's Cervical Cancer Trust on 0808 802 8000 for more support. Find out more about what happens at a Smear test here

Published on 8th Feb 2022

If I die, it will be your fault

Please be aware of how your words and action affect others. In a world where you can be anything, be kind. Please see tha campaign here

Published on 4th Aug 2021