Appointments

Please tell the receptionist if your condition requires urgent medical attention.

To book an appointment, please call our main reception number - 0121 796 2777 or consider using the 'make an appointment online' link above.

Our telephone lines are open from 8am to 6:30pm, Monday to Friday (excluding Bank Holidays).

Please be patient whilst our trained team answers your call.

We make every effort to keep appointment times but there may be occasions when they overrun.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can cancel appointments via the NHS App.

You will be asked to first discuss your condition/s over the phone with a Receptionist or member of the healthcare team to assess the most appropriate way to provide your care, which may include a face-to-face consultation, and ensure it is provided by the most appropriate person.

Once assessed, you may be booked in for a telephone, video or face to face appointment.

You can also access us face-to-face by visiting one of our surgery sites to ask in person about booking an appointment.

• One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment or telephone call
• When arriving at the surgery for your appointment, always inform reception or use the patient check in screen.
• Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
• It can sometimes help to have a partner or friend with you.
• If you wish to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please access the admin queries page via the home page for more information.
• Please ensure you keep your phone on loud and near to your body if possible if expecting a phone call from GPS Healthcare.
• If booked in for a face to face appointment, please ensure you wear a face covering. 
• If you would like a chaperone please speak to the Doctor.

You may only request a home visit if you are housebound or are too ill to visit the practice. A visit will only be made if your medical condition requires it. Please be prepared to provide suitable details to help us with this process.

You can also be visited at home by a community nurse or a health visitor if you have recently had a baby.

To request a home visit, please:

• Call the surgery on 0121 796 2777 before 11:00.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.