Patient Participation Group & Feedback

Feedback

Our team value your feedback and comments about the services we provide to you. This takes just a few moments but the team really appreciate knowing when we've done well. Please click on your respective site to leave a review. 

If we could have done better please let us know so that we can try and fix it!

Tamworth Lane & Village Surgery

Knowle Surgery

Yew Tree Medical Centre

Park Surgery

Meadowside Family Health Centre

Patient Survey 2021

Our Pateint Survery for 2021 is now live!!

We are keen to hear your feedback of your recent experience with us so we can understand areas we are doing well and where we can improve.

You can access the online survey HERE

Or print THIS VERSION and drop it into the letter box of your surgery

 

Thank you in advance for your responses

 

Patient Participation Group

At GPS Healthcare we are fortunate to have very active and engaged Patient Participation Groups. The groups meet a few times a year to discuss the services provided, current developments within the practice and the local health community.

We try to ensure that the group is representative of the practice population and would encourage people of all ages and ethnicities to join the group.

We welcome feedback from all patients irrespective of whether they join the PPG. If you would like to be involved, please click on the "Contact the PPG", or contact your local surgery expressing your interest and include your contact number. 

What's been discussed?

If you would like to see what has already been covered in our most recent PPG Meetings please see the bottom of the page for the meeting minutes.

Latest minutes PPG Minutes - July 2021

Have Your Say

Our Patient Survey is available for 2021! Please CLICK HERE to take part and provide vital patient feedback about our patient services!

NHS Friends and Family

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If so, we would wish for the matter to be settled as quickly, and as amicably as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Read more here in our Complaints Leaflet.